Support
Get back to
the workout.
Most PaceMotive features live in your browser, so the fastest fixes are usually simple. If these answers do not help, email us.
Email support@pacemotive.comDo I need an account or app?
No. Open PaceMotive in a phone or desktop browser and train. The optional home-screen version is still the website, not a separate Android or iPhone app.
Where are my saved workouts?
Free stores up to five saved workouts in this browser on this device. They do not sync. Clearing browser site data, using private browsing, or changing devices can remove or hide them. Basic Pro Early Access stores up to 25 cloud workouts across signed-in devices.
How do I share a workout?
Open or build the workout, choose Copy link, and send it normally. The workout details are encoded in that URL, so review the title, equipment, and instructions before sharing.
How do I add PaceMotive to my phone?
iPhone or iPad: open PaceMotive in Safari, tap Share, choose Add to Home Screen, and enable Open as Web App when offered.
Android: open PaceMotive in Chrome and use the install prompt or browser menu option such as Install app or Add to Home screen. Menu wording varies by browser.
Visit the site once before going offline so the timer files and workout routes can load.
Why did the sound not play?
Make sure the phone is not muted, media volume is up, and the browser is allowed to play sound. Tap Start directly rather than starting from an automated action. Keep the page visible when timing matters.
Can the screen lock during a workout?
PaceMotive asks supported browsers to keep the screen awake while a timer runs, but device power settings and browser limits can override that request. Keep the device powered and positioned where you can verify the display.
How do I remove local workouts?
Remove individual saved workouts inside PaceMotive, or clear pacemotive.com site data in your browser to remove all local saves and settings on that device.
How do I cancel Basic Pro?
Sign in, open Account, and choose Manage billing on Stripe. Canceling stops renewal and normally keeps Basic Pro active through the period already paid. You can also email support@pacemotive.com for help.
Can I request a refund?
Yes. Email support@pacemotive.com within seven calendar days after your first successful monthly charge for a first-payment refund. Duplicate, unauthorized, and confirmed technical-error charges are also refunded. Your legal rights still apply.
How do I delete a Pro account?
Signed-in customers can open Account to export their data, sign out everywhere, or permanently delete the account and active cloud workout data. Cancel an active subscription first so no recurring charge is left behind.